Remote Server & Infrastructure Management
We remotely monitor, maintain, and support your on-premises servers, storage, and networking equipment — keeping your infrastructure running without needing anyone on-site.
Full Remote Infrastructure Coverage
Whether your servers are in your office, a colocation facility, or a third-party datacenter, we manage them entirely via secure remote access — monitoring, patching, tuning, and incident response around the clock. We do not provide on-site or physical Smart Hands services; for physical interventions we coordinate with your on-site team or the facility's own hands team.
Windows & Linux Server Management
Remote administration, patch management, performance tuning, and health monitoring for physical and virtual servers running Windows Server or Linux distributions.
24/7 Infrastructure Monitoring
Real-time monitoring of CPU, memory, disk, network throughput, and service health. Alerts reach our engineers before users notice problems.
Network Device Management
Remote management of switches, routers, and NGFW appliances across Cisco, Fortinet, Palo Alto, Juniper, Meraki, and SonicWall. Covers OSPF/EIGRP routing, VLAN segmentation, site-to-site VPN tunnels, NGFW policy engineering, and firmware lifecycle management.
Storage Management
Remote management of NAS, SAN, and software-defined storage (Ceph, vSAN, Storage Spaces Direct). Capacity monitoring, performance tuning, and incident response.
Virtualisation Management
Remote administration of VMware vSphere, Hyper-V, Nutanix, and KVM environments — VM operations, resource management, snapshots, and cluster health.
Backup & Recovery Management
Remote configuration and monitoring of backup jobs, regular restore testing, and rapid recovery coordination when incidents occur — no site visit required.
Systems We Remotely Manage
Servers & OS
- Windows Server 2016–2025
- Ubuntu / Debian / RHEL / CentOS
- Active Directory & DNS
- IIS, Apache, Nginx
- SQL Server, MySQL, PostgreSQL
Networking
- Cisco IOS / NX-OS
- Fortinet FortiGate
- Palo Alto Networks
- Juniper / MikroTik
- Cisco Meraki / UniFi
Virtualisation
- VMware vSphere / vSAN / NSX
- Microsoft Hyper-V & WSFC
- Nutanix AOS / AHV
- Proxmox VE
- KVM / QEMU
Storage
- Dell EMC / NetApp / HPE
- Synology / QNAP NAS
- Ceph distributed storage
- Storage Spaces Direct (S2D)
- VMware vSAN
Fully Remote — No On-Site Visits Required
We use secure remote access tools, management agents, and out-of-band access where available to support your infrastructure entirely remotely.
Secure Remote Access Setup
We deploy lightweight monitoring agents and configure secure remote access (VPN, jump host, or IPMI/iDRAC/iLO out-of-band) to your infrastructure during onboarding.
Baseline & Documentation
We document your environment completely — network diagrams, asset register, runbooks, and escalation contacts — before taking operational responsibility.
Continuous Monitoring
24/7 automated monitoring with intelligent alerting. Our NOC receives and triages alerts — only escalating genuine incidents, not noise.
Proactive Maintenance
Scheduled patching, firmware updates, capacity reviews, and preventive maintenance — planned during agreed windows to minimise disruption.
Need Remote Support for Your Servers & Network?
Tell us what you're running — we'll design a remote management model that fits your infrastructure and budget.